Please help us during these very busy times
Patient demand on our service is very high right now
We have seen a significant increase in the number of patients contacting us for some help. Just like our community, we are also feeling the pressure of having lots of staff needing to self-isolate with our very high rates of COVID in Bristol meaning our workforce is significantly reduced at times. This has been same across the UK.
We are trying our best to get to everyone as soon as we can and we are working hard to keep everyone safe by prioritizing our work, dealing with the most urgent issues first.
We still strongly encourage you to get in contact with us if you have any of the symptoms the NHS has advertised are of concern. Please make use of our website to look up your symptoms and contact us if the NHS website advises you to do so. Discussion with a clinician will be on the phone first in order to work out what is needed. Often the problem is easily resolved on the phone. If a face-to -face appointment is required, then please be reassured that we will arrange that for you.
eConsult - Contact your doctor online and avoid phone queues!
How does the service work?
- Complete a simple form about your problem or request
- Your GPs decide on the best treatment for you
- The practice responds with advice, a prescription or an appointment
- You will get a response within 2 working days
Have you got the NHS App?
24/7, wherever you are, the app lets you conveniently order repeat prescriptions, view your GP medical record, and quickly check symptoms.
You can also book, cancel and track appointments at your GP surgery with ease. And access to NHS 111 online means no more wondering if you need urgent attention.
It’s free and owned by the NHS so you know your personal data is always secure. You can find it in in Google and Apple app stores.
Your NHS, your way. Download the NHS App.
About Charlotte Keel Medical Practice
Our practice is at the vibrant & colourful heart of Bristol's inner city, serving a population from all corners of the world and from all walks of life. Our largest ethnic minority groups come from the Caribbean, the Asian subcontinent and Somalia and we increasingly we see people from a huge range of countries.
We serve patients who may be homeless, struggling with alcohol or drugs, and seeking help to begin piecing life together; at the other end of the spectrum we serve patients who are settled, doing well in life, and who seek help to ensure they remain in the very best of health.
As a practice, we believe passionately in responding to all of our patients' cultural & social agendas. We work closely with a broad & enthusiastic team to help us to do this. As well as the usual range of primary health care team members we have interpreters, drug project liaison workers, counsellors, welfare benefits advisers and many other members in the wider team here.
This practice is delighted to be signed up to the Green Impact for Health Toolkit and is actively taking steps to reduce our carbon footprint. The climate emergency is also a health emergency, and health care in the UK contributes 5.4% of the UK's carbon emissions. We need to enhance the health of our current population without compromising the health of future generations, and this means operating within the sustainable boundaries of the planet. Fortunately most of the solutions for the planet also make our health better - for example eating a mainly plant-based diet, engaging in active travel and exercise in nature, avoiding smoking, reducing pollution etc all enhance our health and reduce our need for medications, with further benefits to the NHS, your health and the carbon footprint of healthcare. Take a look at www.greenerpractice.co.uk to learn more about this.
Find NHS services near you:
MiDoS is an application designed to assist patients to be seen by the right clinical expertise at the right time, and to provide up-to-date information about services close to a specified location.
MiDoS achieves this by searching a variety of service directories, including the NHS Directory of Services (DoS), Local Authority, and Voluntary Sector. The application provides buttons to quickly find particular service types or specialties, and these are configured to the User in accordance with local and regional priorities.
People with common musculoskeletal conditions spend 99% of their time self-managing.
Almost all will benefit from safe and effective self-management to preventing over treatment.
getUBetter provides evidence based digital self-management support for all common musculoskeletal injuries and conditions including back, back and leg, neck, shoulder, knee and ankle pain.
Support people with substance issues and their families
Developing Health Indepenance (DHI) support people with substance issues and their families.
WebFAM is a Self-Help Tool for Families & Carers of Drug or Alcohol Users (dhi-online.org.uk)
They offer a 24/7 online information and advice website for family members and carers of people with substance issues.
The site offers practical information on drug and alcohol addiction as well as signposting links to useful websites, organisations and online resources.
In addition, the site offers referral to our family groups, currently online, which provide safe and supportive spaces where family members and carers can meet people who’ve been through similar experiences.
If more one-to-one support is needed, we can also offer referrals to our family practitioner service of experienced substance issue professionals.
Family members or carers can refer themselves or professionals like GPs, practice nurses, etc, can refer to our service through our site.