Phone Issues at Charlotte Keel

Unfortunately we continue to have issues with our phone lines.  The majority of people are getting through however we are aware some people are getting constant engaged tones or being disconnected. 

We are sorry for any inconvenience this is causing and please be assured we are looking into this and hope to have the problem resolved soon. 


In the meantime, please use our online services and you will get a response within 2 working days or pop into the Practice.


Thank you,  Charlotte Keel Medical Practice

A quicker and easier way to register. Please click below!

Opening Times

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We have changed how you book GP appointments

Any issue that needs a GP will be placed on a Clinical Assessment Screen. 

The Health Navigators will ask some questions about your condition and needs and pass this on for GP review. 

The GP will make an assessment on this information and decide if an appointment is needed and if so, what timeframe is most appropriate.  You will then be contacted by our Health Navigation Team with an outcome either by phone or text. 

We still strongly encourage you to get in contact with us if you have any of the symptoms the NHS has advertised are of concern. Please make use of the NHS website to look up your symptoms and contact us if it advises you to do so.

Visit: www.nhs.uk

Safe Surgeries

Everyone in the UK has the right to free care from a GP. If you don’t have proof of id or address, you can still register.

Immigration status or nationality don’t matter – reception won’t ask for immigration documents and wont share your information

With the Home Office unless serious crime is involved.

Please click here for other languages.

Safe Surgeries

A Safe Surgery can be any GP practice which commits to taking steps to tackle the barriers faced by many migrants in accessing healthcare. At a minimum, this means declaring your practice a ‘Safe Surgery’ for everyone and ensuring that lack of ID or proof of address, immigration status or language are not barriers to patient registration.

Safe Surgeries recognise the barriers to healthcare access that exist, particularly for migrants in vulnerable circumstances, and believe that small changes in practice can make a difference. They are willing to lead by example and work to ensure that nobody in their community is excluded.

Patient health questionnaires - Doctors of the World

Green Impact

Charlotte Keel Medical Practice is delighted to be signed up to the Green Impact for Health Toolkit and is actively taking steps to reduce our carbon footprint. The climate emergency is also a health emergency, and health care in the UK contributes 4-5% of the UK's carbon emissions. We need to enhance the health of today’s population without compromising the health of future generations, and this means operating within the sustainable boundaries of the planet. Fortunately, most of the solutions for the planet also make our health better - for example helping people get more active, encouraging healthy diets with high plant content, avoiding smoking, reducing pollution, and increasing access to non-pharmaceutical treatment options such as nature groups. Greener Practice has more information about this.

We welcome feedback to help us improve things – please join our patient group if you would like to get involved

We are a Social Enterprise

Social Enterprises are businesses that work to achieve positive social or environmental impact.

They are primarily motivated, designed and driven by a desire to make a positive difference in the world.

We are a Social Enterprise

Social Enterprises are businesses that work to achieve positive social or environmental impact.

They are primarily motivated, designed and driven by a desire to make a positive difference in the world.

For more information on what a Social Enterprise is and how they fit into the NHS – watch this short video.

Where to go when the practice is closed

Winners of the HSJ Changing Culture Award

We are delighted and truly honoured to be this year’s winner of the prestigious Health Service Journal - Changing Culture Award!

This national award is dedicated to every member of our fantastic team helping us deliver excellent ‘patient care by people who care’ day in day out.

This is a real team effort and demonstrates the dedication and hard work of our whole team who have shown commitment to changing culture and improving patient safety.

HSJ Winners

Have Your Say

NHS Friends and Family

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Mental Health Advice

Mental Health Services

One in four people in the UK experience a mental health problem at some point that affects their daily life, relationships or physical health.

Mental health problems can affect anyone, regardless of age, race, gender or social background. If you think that you may have a mental health problem – or suspect that someone close to you has one – please seek help. Without care and treatment, mental health problems can have a serious effect on an individual and those around them.

We urge you to see your GP if you think you are being affected by a mental health issue. Alternativly, there are a whole host of resources you can access HERE.

Get U Better

Support for common musculoskeletal injuries.

People with common musculoskeletal conditions spend 99% of their time self-managing. Almost all will benefit from safe and effective self-management to preventing over treatment.

getUBetter provides evidence based digital self-management support for all common musculoskeletal injuries and conditions including back, leg, neck, shoulder, knee and ankle pain.

Sign up for the app today

Support people with substance issues and their families


Developing Health Indepenance (DHI) support people with substance issues and their families.

WebFAM is a Self-Help Tool for Families & Carers of Drug or Alcohol Users (dhi-online.org.uk)

Find out more >

Armed Forces Veteran Friendly Surgery

We are an Armed Forces Veteran Friendly Surgery

We are pleased to inform you that we have been awarded the Armed Forces Veteran Friendly Practice accreditation by the Royal College of General Practitioners.

This accreditation recognises us as a practice set up to identify and support military veterans with their healthcare needs including referrals to dedicated services if appropriate/required. 

Find out more >